A Day in the Life of an Account Manager

Hannah Fisher-Mawditt
  • Account Manager
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Today it’s my turn to share my experience of being an Account Manager, here at gm-design…

Tell us about your typical working day in the Client Services Team at gm-design…

As soon as my alarm goes off in the morning, I check my work emails from my phone to see what has come in overnight; with most of my clients living in different time zones, there is usually a steady stream of emails coming in at all hours.

Once I get to work, and have consumed my first cup of tea (very important!), I’ll make a list of all the work which needs my attention that day. Managing 29 global websites keeps me on my toes, ensuring that no two days are the same!

Whilst I’m sure everyone here at gm. would agree there is no such thing as a ‘typical’ working day, some of my daily tasks may include working on website content for upcoming product launches, writing news articles, calculating project costs or building pages in the backend of the website…

What are your favourite and least favourite things about working as an Account Manager?

As a people person, my favourite thing about being an Account Manager is interacting with all my lovely clients! I love the satisfaction of doing a good job on a project and getting positive feedback from the client – it always makes the hard work worthwhile!

My least favourite thing is when the technology we rely on is having a bad day! It can be frustrating when the programmes you depend on aren’t behaving themselves – especially on a launch day.

When did you decide you wanted to work in a Design and Content agency, what inspired you?

Whilst I didn’t leave university with the specific intention of working as an Account Manager at a Design and Content Agency, my love of working with people and being creative has naturally lead me down this path.

Which steps did you take to get you where you are today?

After graduating from Exeter University, I moved to London to do a Marketing Internship for a West End Theatre promotions company. I moved back to the West Country once the internship had finished and landed a job in Virgin Active Health Club in the Sales and Marketing department.

After a 2-year period with Virgin Active, I was headhunted for a job at a National Bridal Magazine where I worked in the Client Accounts team for two and a half years. It was during this time at the magazine that I discovered a love for creating content, having been lucky enough to attend press trips to a number of locations and countries, including St Lucia, Cyprus and Athens.

Now, I love working within digital marketing – it’s such a fast-paced industry and I’m constantly learning and growing my skill set.

What 3 words would you use to describe the gm. team?

Hardworking, passionate and caring.

What’s your best tip for keeping a cool head?

I’ve always been a great believer in making lists… I find that physically writing down everything that needs to be done makes it easier to prioritise activities, it also ensures that nothing is missed or overlooked.

However, during busy periods, a seemingly never-ending list can be stressful, so communicating with the team when you need a helping hand is essential – there is always someone who is willing to help here at gm.!

What advice would you give to any young people who would like to work in a similar role?

Interning is a great gateway into the working world and will allow you to gain valuable experience in the areas you’re interested in. It’s unlikely you’ll land your dream job straight away, so be prepared to work hard, don’t burn any bridges and ask as many questions as you can!

Any parting words?

Don’t worry if you don’t know the answer to the classic, “what do you want to be when you grow up” question just yet – there are thousands of careers out there, so take some time to assess what you’re good at, what interests you and talk to as many people as you can about the route their career path took!

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